Smooth, effective operations are essential for a property organisation to succeed, but unconnected tools and poor teamwork frequently impede productivity. And the inevitable outcome is dissatisfied customers and lost revenue!

Sound familiar?

Here are five signs that your property business needs to improve its business telephone system, as well as solutions to problems that could jeopardise everyday performance.

Losing priceless leads

Finding, evaluating, and nurturing leads ought to be a repeatable, scalable process. You want to close every lead you can and make sure none escapes your grip.

So, how do you track your leads at the moment? Some property professionals use spreadsheets or applications that might not be compatible with one another to keep track of their leads. Even sticky notes may be used by some agents.

Capitalising on every lead, regardless of the size of the deal, is essential for sustainable revenue growth year over year. In that situation, creating a central centre for all of your leads and keeping track of who has been called and who needs a follow-up call will ensure that no deal slips through your fingers.

Business phone systems give you access to any call, text, form, or chat message sent to you at any time by a lead or client. Any incoming, ongoing, and recent interactions with each customer are available for review and action. This makes picking up employees who are away from the office or preoccupied with other concerns easy.

Finally, you have access to information about the calls and callbacks your team has missed. With a business telephone system, it is hard to let any leads fall through the cracks.

You’re out of the office and can’t handle business.

You inevitably receive an "urgent" call or text from a client during one of these breaks from your workstation and laptop. What if you could do business just as effectively while on the go as you can at your perfect desk setup?

Some business telephone systems connect you to everything you need. Integration into CRM will give you the necessary context at your fingertips to engage in productive conversations, and you can call and text from your business number. Since everything is logged virtually you may still add notes and tags, and everything will be available for you to examine later on your laptop.

Your collection of sticky notes with phone numbers you need to call back is expanding.

You jot down notes on sticky notes, notepads, napkins, and everywhere else you can since you get a lot of calls and talk to a lot of people. To expand, however, you want a reliable procedure for gathering and keeping track of information relevant to your company, such as names, numbers, important topics of discussion, and action items.

If you keep doing things the same way, something will unavoidably be missed. To keep track of both your calls and interactions, your property business needs one central location.

Since context is everything in business communication, maintaining context relies on keeping important data centralised so that those who will benefit from its use can quickly access it.

You can add notes to recent calls as necessary for the benefit of yourself and your team because advanced telephone systems give you visibility into all inbound and outbound communications made by your team. It's simple to identify who you should contact and who your team should contact.

Most significantly, you'll have a much more useful location to save your vital information than sticky notes.

Get a phone system for your company that is as effective as your business.

No more guessing, poor communication, or hindered ways of working simply introducing a central point of contact so that your business can grow. You have the necessary context at your fingertips to engage in productive conversations, and you can call and text from your business number. Investing in a business telephone system shouldn’t be as daunting as it may first seem.

Resources:

3 Reasons Your Property Business Needs to Update Its Telephone System